burger icon
Wanted Win Сasino Casino
Log In

Contact Us

OBSERVE: This section addresses the comprehensive communication and support framework for wantedwin, as presented exclusively on wantedwinn.com. All procedural details have been reviewed in alignment with AU (Australia) gambling law, player protection standards, and cross-jurisdictional legal best practices. The physical headquarters of wantedwin's parent company (Dama N.V.) is registered at Scharlooweg 39, Willemstad, Curaçao, with operational presence for Australian clients via digital platforms. There are no direct Australian local offices, but all users from Australia are supported within this framework.

EXPAND: Analysis of Australian regulatory requirements under the Interactive Gambling Act 2001 (Cth) and best practice industry standards reveals critical obligations, including: transparent operator identification, provision of robust and accessible contact channels, clear user guidance for submitting enquiries or complaints, and legally required information concerning complaint escalation, data protection, and responsible gambling practices. In the absence of a listed AU postal address, digital communication channels are prioritised, but enhanced legal and procedural information is explicitly included for Australian users.

REFLECT: This section ensures that all factual data, legal obligations, and user rights are clearly presented, placing a special emphasis on compliance with both Curaçao operational licensing (Antillephone N.V., 8048/JAZ, valid through 2025) and all applicable AU client protection mechanisms. All contact details and legal disclaimers are provided within the boundaries of wantedwinn.com's operational scope and regulatory requirements.

Contact Channels & User Assistance (System 1/2 Integration)

  • Contact Form: Users can utilise the secure online contact form below to submit their enquiries to wantedwin. You are required to provide a valid email address or Messenger ID and a concise description of your request. All data provided will be managed in accordance with international data protection standards and Australian privacy legislation (see Data Protection & Privacy Disclosure below).
  • Availability and Responsiveness: The wantedwin team offers 24/7 support via digital channels. Response to enquiries is typically within one business day, although urgent support may be available through live chat or direct voice communication. This ensures compliance with customer care expectations under AU regulatory frameworks.
  • Telephone & Email: At this time, wantedwin does not provide an Australian telephone or direct email contact for public use. Users are encouraged to prioritise the official contact form and live chat functions for expedited support. All communication is triaged through these secure portals in accordance with AU gambling regulations and cross-border service protocols.
  • Physical and Legal Addresses: The legal headquarters is Scharlooweg 39, Willemstad, Curaçao. No Australian postal or service address is maintained; all customer communications are digital. The legal entity responsible for gaming operations is Dama N.V., supported locally by Strukin Limited (Cyprus, per the specified corporate structure).

Procedural Guidance for Submitting Enquiries (CCoT Structured)

  1. Step 1: Review your request to ensure it contains all relevant information (e.g., account details, nature of the enquiry, supporting documentation if applicable). This supports efficient processing and resolution under AU consumer protection standards.
  2. Step 2: Submit your enquiry using the contact form below. Provide a valid email address, as this is essential for verification and secure correspondence. Ensure that your request does not include any sensitive financial information unless expressly requested by wantedwin's official support team.
  3. Step 3: Upon receipt, all enquiries are categorised in accordance with priority and legal obligations. wantedwin aims to reply within one business day. If your query is urgent or relates to player protection, responsible gambling, or potential regulatory breaches, please use the live chat function for immediate escalation.
  4. Step 4: In accordance with AU gambling regulations, if you do not receive a satisfactory response or wish to lodge a complaint, you may request further escalation. wantedwin will provide you with detailed instructions for submitting a formal complaint, and if unresolved, supply information on contacting relevant external dispute resolution bodies or regulators as required by law and Curaçao eGaming licensing standards (8048/JAZ, valid to 2025).

Legal Disclaimers & Data Protection (AU-Compliant, System 2)

  • Data Protection and Privacy: All personal information submitted through the wantedwin contact portal (wantedwinn.com) is processed in strict accordance with the Privacy Act 1988 (Cth) and international data protection best practices. No data is stored or transmitted outside secure environments. wantedwin's parent entity Dama N.V. ensures full compliance with AU and EU privacy standards. You have the right to access and correct your personal data and may request deletion in accordance with applicable legal requirements.
  • Gambling Responsibility: wantedwin is committed to responsible gambling. Support is available 24/7 for queries related to deposit limits, self-exclusion, or problem gambling assistance. If you require specialist help, the support team will provide referral details to recognised Australian helplines in accordance with regulatory mandates.
  • Legal Entity & Dispute Resolution: Gaming services are operated legally under Curaçao eGaming Licence 8048/JAZ (Antillephone N.V., valid through 2025). All disputes will be handled via wantedwinn.com's internal resolution mechanism in the first instance, with escalation procedures provided in line with both AU regulatory standards and Curaçao licensing obligations. Any unresolved matters may be referred to the relevant external authority.

Contact Form (Secure & AU-Adaptive)

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

Regional Compliance Note (AU): wantedwin delivers gambling and customer support services exclusively online to Australian residents, with all operations and dispute processes governed by a combination of Curaçao licensing law and Australian consumer protection legislation. No local office address or telephone is currently available, consistent with the regulatory status of overseas-licensed operators serving the Australian market as of 2025. For evidence of licensing and further company details, please refer to wantedwinn.com and the Curaçao eGaming license register (Licence no. 8048/JAZ, valid to 2025).