Responsible Gaming

Responsible gaming is a fundamental principle at wantedwin. We are committed to fostering a safe, entertaining and transparent environment on wantedwinn.com, where players consciously engage with gambling as a form of recreation. Our goal is to empower players with clear information, practical self-protection tools, and continuous support to maintain control over their gaming activities. If you ever require assistance, want guidance on setting limits, or need access to support services, wantedwin's dedicated team is here to help at every stage.

Risk Awareness

OBSERVE: Under Australian regulations and industry standards, it is mandatory to inform players of the risks associated with gambling, help them identify early signs of harm, and provide self-assessment guidance.
EXPAND: Recognizing these signs and acting proactively helps prevent gambling-related harm and promotes player safety.
REFLECT: wantedwin provides the following checklist and guidance for player awareness:

Recognizing Signs of Problem Gambling

Preoccupation with Gambling: Frequently thinking about betting or planning your next session, even outside active play.
Increasing Stakes: Regular escalation of bet sizes or playing longer than intended to chase losses.
Neglecting Responsibilities: Missing work, school, or social commitments due to gambling.
Borrowing or Selling Assets: Seeking funds from others or selling possessions to gamble.
Gambling as Emotional Coping: Using betting to escape from life's stresses or negative emotions.

Self-Assessment Test

Consider the following questions as a private self-check. If you answer 'yes' to several, you may be at risk:

Do you ever lose track of time while playing?
Have you lied to friends or family about your gambling activity?
Do you feel irritable or anxious when not gambling?
Are you using gambling to recover previous losses?
Has gambling negatively impacted your finances, work, or relationships?

Legal Disclaimer: This guide does not replace professional clinical advice. If you are concerned about your gambling, seek support from dedicated resources listed below.

Limits & Tools

OBSERVE: Australian compliance frameworks require all licensed operators, including those serving AU clients from international jurisdictions (wantedwinn.com, Curaçao-licensed), to provide clear player-driven limit options and self-management tools.
EXPAND: wantedwin enables you to take direct control of your activity through configurable responsible gaming features.
REFLECT: Please follow these instructions to set and manage your limits:

Setting Deposit Limits (Daily, Weekly, Monthly)

Accessing Limit Settings: Log in to your account at wantedwinn.com and navigate to your profile settings. Select the "Responsible Gaming" section.
Entering Limits: Choose whether to set a daily, weekly, or monthly deposit cap. Input your desired monetary amount (in AUD) for each timeframe. You cannot deposit over this figure during the selected period.
Confirmation: Submit your changes and confirm them via an automated e-mail for security. Limit increases may require a 24-hour cooling-off period; decreases take effect immediately.

Session Time and 'Time-Out' Breaks

Session Timer: From your "Responsible Gaming" profile page, set a maximum session duration (e.g., 1 or 2 hours). The system will automatically remind or log you out upon reaching your set duration.
Time-Out: You may activate a "Time-Out" (short-term break) for 24, 48, or 72 hours. During this period, your account will be inaccessible, and any playing or deposit activity is blocked. To activate, select "Time-Out" and confirm the chosen period. Automatic account reactivation occurs afterwards.

Regional Compliance Note: wantedwin applies these player protection tools in line with Australian Gambling Research Centre (AGRC) and the National Consumer Protection Framework recommendations, even while operating under its Curaçao license.

Self-Exclusion

OBSERVE: Australian standards and international guidance (Curaçao eGaming License 8048/JAZ, valid through 2025) require robust self-exclusion procedures.
EXPAND: wantedwin provides both temporary and permanent self-exclusion mechanisms directly from your account.
REFLECT: To implement self-exclusion, follow these steps:

How to Self-Exclude

Locating Self-Exclusion: Log in to wantedwinn.com, visit your profile, and select the "Self-Exclusion" link within the Responsible Gaming section.
Choosing Duration: Pick a temporary exclusion period (minimum 6 months, up to 5 years) or select permanent (lifetime) exclusion.
Confirming Request: Review terms and confirm your decision. You may be asked to re-enter your account password, and a confirmation will be sent to your registered email address.
Support Contact: For assistance or special cases, contact the responsible gaming team using the form or e-mail address below.

Consequences of Self-Exclusion

Account Access: You cannot log in, place bets, or use the site during the exclusion period.
Withdrawals: Any remaining funds may be withdrawn according to AML/KYC protocols; new deposits are blocked.
Reinstatement: Temporary exclusions automatically end after the chosen timeframe. Lifetime exclusions are permanent and final.
Refunds: Unused balances are refunded subject to identity verification, licensing, and legislative requirements.

Legal Disclaimer: Self-exclusion is a binding agreement. Attempting to bypass restrictions may result in permanent bans and forfeiture of winnings, consistent with AU and Curaçao regulatory standards.

Support Resources

OBSERVE: AU laws mandate that direct access to independent, reputable support resources is provided.
EXPAND: Below is a curated list of professional organizations and help channels for gambling problems:

GAMCARE: UK-based organization offering telephone and online counseling for gambling addiction. www.gamcare.org.uk
Gamblers Anonymous Australia: Peer support network for individuals seeking to recover from gambling addiction. Meetings and resources: gaaustralia.org.au
National Gambling Helpline (AU): 24/7 hotline for confidential counseling on gambling-related harm. Phone: 1800 858 858 | www.gamblinghelponline.org.au
Gambling Help Online (AU): Free live chat and e-mail support for Australians. gamblinghelponline.org.au
eHelp Europe: Cross-border online support for individuals and families. www.gambleaware.org

Each service offers confidential counseling, self-help materials, and support tailored to individual and family needs. Most hotlines operate 24/7 and support anonymous inquiries.

Help for Family

OBSERVE: Legislative and best practice standards in AU require provision for family and friends impacted by gambling behaviors.
EXPAND: wantedwin recognizes the importance of supporting affected third parties.
REFLECT: The following steps and links are provided for families seeking help:

Guidance for Concerned Family Members

Open Dialogue: Approach your loved one non-judgmentally and focus on specific examples of behavior. Avoid confrontation or shaming.
Encourage Support: Suggest seeking help via the support organizations listed above, or by consulting a therapist specialized in addiction.
Join Peer Groups: Connect with other affected families through the GamFam Australia forum (gamfam.org.au) or join online chats at Gambling Help Online.
Professional Counseling: Consider contacting a psychotherapist experienced in gambling addictions, either privately or via Australian support lines.
Stay Informed: Educate yourself on the nature of gambling addiction and available intervention strategies.

Legal Notice: wantedwin is not legally permitted to disclose account data to third parties without the account holder's consent, in line with privacy and data protection legislation.

Operator's Commitment

OBSERVE: Under Curaçao eGaming and AU consumer protection frameworks, operators must monitor customer activity and implement responsible gaming policies.
EXPAND: wantedwin deploys automated and manual review processes to detect risk patterns.
REFLECT: Our systems, aligned with contemporary legal obligations as of 2025, ensure a safer environment:

Internal Monitoring & Risk Checks

Behavioural Analysis: Our algorithms identify high-risk gambling behaviors (rapid deposit increases, frequent session extensions, etc.).
Warning Messages: Automated pop-ups alert players if potentially risky patterns are detected, offering redirect links to limit or exclusion tools.
Direct Contact: If continuing risk is observed, support staff may e-mail or message users with advice, information, or offers of direct help.
Escalation Protocol: Continued or severe risk may result in temporary account suspension pending direct conversation, consistent with AU protocols.

Protective Clauses: wantedwin complies with all data protection and legal privacy requirements. Intervention will only be made where clear indicators of gambling harm are observed and in accordance with regulatory duties.

Updates

OBSERVE: Australian and Curaçao regulations require that any material changes to the responsible gaming policy are communicated promptly to users.
EXPAND: wantedwin will employ multiple notification channels for updates.
REFLECT: Players will be notified of amendments to this Responsible Gaming Policy via:

E-mail notifications sent to the address registered with your wantedwinn.com account
Highlighted banners or notification panels displayed on the responsible gaming page and user account dashboard

Last updated: 14 June 2025

Contact & Feedback

OBSERVE: Regulatory standards require clearly accessible contact channels for responsible gaming matters.
EXPAND: As of 2025, wantedwin's responsible gaming office may be reached as follows:
REFLECT: Please use these channels for questions, feedback, or self-control support:

E-mail: [email protected] (Responsible Gaming Department)
Website: wantedwinn.com (main portal with request forms and live chat during office hours)
Postal Address: Scharlooweg 39, Willemstad, Curaçao (head office, for formal written requests)

Feedback Form

To request help, set limits, or initiate self-exclusion, complete the online form in your "Responsible Gaming" account section on wantedwinn.com. All submissions are confidential and processed by qualified responsible gaming officers.

Legal Notice: By contacting wantedwin, you consent to processing your personal data in line with wantedwinn.com's privacy policy and relevant AU legal requirements. Only use these channels for responsible gaming support-related matters.